Question 1

My package is lost. What should I do?

Accepted Answer

If your package is delayed, marked as delivered but not received, or there is an issue with your tracking status, please contact the shipping carrier first. In some cases, carriers may update delivery statuses before the package arrives or require additional information to complete the delivery.If the issue cannot be resolved with the shipping carrier, please contact us at contact@yourmaune.com and our team will assist you.

Question 2

What happens if my delivery is late?

Accepted Answer

We work closely with our shipping partners to ensure your order arrives safely and on time. However, delivery delays caused by courier operations, customs clearance, weather conditions, or circumstances outside our control are not eligible for refunds or compensation. If your order is delayed, please contact the shipping carrier first for the latest update.

Question 3

When will I receive my tracking number?

Accepted Answer

After your order is confirmed, you will receive an order confirmation. Your tracking number will be sent separately once your order has been shipped. Please allow up to 24 hours for tracking information to be updated after receiving your tracking number.

Question 4

How can I track my order?

Accepted Answer

International orders: track your shipment through the assigned courier tracking service, TLX (https://tlx.co.id/pelacakan/).Indonesia orders: you may track your shipment through the courier website provided in your shipping confirmation, such as JNE (https://jne.co.id/tracking-package) or J&T (https://www.jet.co.id/track).If you need assistance with tracking your order, contact us at contact@yourmaune.com.

FAQ

My package is lost. What should I do?

What happens if my delivery is late?

When will I receive my tracking number?

How can I track my order?